FEES & INCLUSIONS DISCLAIMER
All amounts are in GBP. Rates may differ per country you operate your business in, country of your target market, and the type of subscription you have with us.
PLEASE READ BELOW FOR DETAILS.
Welcome to our fees policy page, where we provide detailed information on the fees associated with our software services. Please review the following list of services that are subject to usage fees. These fees will be deducted from your account credit automatically and instantly each time you use them (this includes any use case triggered by any automation workflow you have active on your account).
LAST UPDATED AUG 21ST 2023
This Fees & Inclusions Disclaimer ('FEES DISCLAIMER') is part of our Terms of Service ('LEGAL TERMS') and should therefore be read alongside our main Legal Terms:
https://conect.co.uk/terms-conditions
. If you do not agree with these Legal Terms, please refrain from using our Services. Your continued use of our Services implies acceptance of these Legal Terms.
We reserve the right, in our sole discretion, to make changes or modifications to our fees from time to time. We will alert you about any changes by updating the "Last updated" date of these Fees and Inclusions, and you waive any right to receive specific notice of each such change.
ACCOUNT SETUP
Account setup is not included; however, you will be provided with an easy to follow step-by-step guide on how to properly set up your account with all the critical functions like the phone system, email, integrations, and your business settings. IF YOU WOULD LIKE US TO HANDLE THE SETUP OF YOUR ACCOUNT, PLEASE CLICK HERE TO PURCHASE IT NOW.
ACCOUNT CREDITS AND AUTO-RECHARGES
Your account has an ‘account credit’ feature that is used to pay for things like emails, contact validations, SMS messages, phone usage, AI generated content etc (ACCESSIBLE BY YOU VIA ‘COMPANY BILLING’ SECTION INSIDE YOUR ACCOUNT BY GOING TO 'SETTINGS' > 'COMPANY BILLING'). Each month your account credit may be topped up with additional complimentary credits provided by us (subject to your subscription inclusions).
When your ‘account credit’ balance reaches zero (or the minimum set amount by you), it will automatically be topped up with an additional amount set by you starting from as little as £10 (you have the option to adjust this amount at any time). This is also referred to as ‘AUTO-RECHARGE’ feature and you may choose to increase this amount to avoid issues with any campaigns you may be running (for example you may have an automated workflow that has SMS messages programmed around a specific promotion). Auto-recharge payments are charged separately from the monthly software subscription and may occur at higher frequencies (subject to how many outbound/received call minutes you incur and/or how many text messages you send/receive, and/or how many emails you sent and/or how many words you generate using the inbuilt AI Content generator).
It's important to also note that the usage includes any text messages, emails sent in bulk and/or via pre-programmed automation workflows you have active on the account. If you have any 'Premium automation workflow actions and/or AI Actions configured, those are also subject to a fee. If you have Conversation AI enabled on your active account and there are messages generated by the AI, those are also subject to a fee. If you generated any text or images using the built-in Content AI feature, those are also subject to a fee. Full details on each further down on this page.
INCLUDED ACCOUNT CREDIT
Depending on your subscription with us at the time of sign-up, you may receive monthly complimentary credits.
FOR INSTANCE, IF YOUR PLAN INCLUDES £10 IN CREDITS EACH MONTH, HERE'S WHAT THAT AMOUNT WOULD COVER:
Please note this is based on the last update of this policy, actual estimate may differ based on the current fees.
AUSTRALIA: For Australia, that's about 122 outbound or 910 inbound call minutes, or 177 sent or 1213 received SMS messages, or 7408 emails, or 2000 email address validations, or 500 premium workflow actions, or 37038 AI generated words, or 55556 AI Images, or 223 AI Workflow Actions, or 167 AI Conversation messages.
NEW ZEALAND: For New Zealand, that's about 114 outbound or 910 inbound call minutes, or 87 sent or 1213 received SMS messages, or 7408 emails, or 2000 email address validations, or 500 premium workflow actions, or 37038 AI generated words, or 55556 AI Images, or 223 AI Workflow Actions, or 167 AI Conversation messages.
UNITED STATES: For United States, that's about 650 outbound or 1070 inbound call minutes, or 1151 sent or 1151 received SMS messages, or 7408 emails, or 2000 email address validations, or 500 premium workflow actions, or 37038 AI generated words, or 55556 AI Images, or 223 AI Workflow Actions, or 167 AI Conversation messages.
CANADA: For Canada, that's about 650 outbound or 1070 inbound call minutes, or 1151 sent or 1151 received SMS messages, or 7408 emails, or 2000 email address validations, or 500 premium workflow actions, or 37038 AI generated words, or 55556 AI Images, or 223 AI Workflow Actions, or 167 AI Conversation messages.
UNITED KINGDOM: For United Kingdom, that's about 314 outbound or 910 inbound call minutes, or 217 sent or 1213 received SMS messages, or 7408 emails, or 2000 email address validations, or 500 premium workflow actions, or 37038 AI generated words, or 55556 AI Images, or 223 AI Workflow Actions, or 167 AI Conversation messages.
IRELAND: For Ireland, that's about 97 outbound or 910 inbound call minutes, or 124 sent or 1213 received SMS messages, or 7408 emails, or 2000 email address validations, or 500 premium workflow actions, or 37038 AI generated words, or 55556 AI Images, or 223 AI Workflow Actions, or 167 AI Conversation messages.
CZECH REPUBLIC: For Czech Republic, that's about 80 outbound or 910 inbound call minutes, or 159 sent or 1213 received SMS messages, or 7408 emails, or 2000 email address validations, or 500 premium workflow actions, or 37038 AI generated words, or 55556 AI Images, or 223 AI Workflow Actions, or 167 AI Conversation messages.
NO REFUNDS POLICY
Please note that we do not provide any refunds for unused account credits when you cancel your subscription with us, and we also do not provide pro-rata refunds for unused subscription when you cancel between billing cycles. WE DO, HOWEVER, LET YOU ROLL OVER ANY UNUSED CREDIT INTO YOUR NEXT CYCLE SO YOU CAN MAXIMISE THE CREDITS YOU HAVE AVAILABLE ON ACCOUNT.
SERVICES AND FEES:
HERE'S A FULL LIST OF WHAT SERVICES ARE SUBJECT TO USAGE FEES WHICH ARE DEDUCTED OUT OF YOUR ACCOUNT CREDIT
(Scroll further down on this page for details on actual charge amounts)
MONTHLY FEE FOR EACH MOBILE / TOLL-FREE / LOCAL NUMBER: A monthly fee is applicable for each number you purchase.
1-MINUTE CALL: Usage fees are charged for both inbound and outbound calls, calculated per minute.
SMS MESSAGES: Fees are applied for each SMS message sent and/or received, calculated per each 160-character segment.
BRAND REGISTRATION FEE: This is a one-time fee for registering your brand under the A2P 10DLC program
CAMPAIGN FEE: The amount of this fee depends on the type of use case for your A2P 10DLC campaign
CAMPAIGN VERIFICATION FEE: This is a one-time fee for verifying your A2P 10DLC campaign.
CALL RECORDINGS: Fees are applicable for accessing and using call recording services.
PHONE NUMBER VALIDATIONS: Fees are charged for validating phone numbers.
ANSWERING MACHINE DETECTION: Fees apply for utilizing answering machine detection services.
CARRIER FEES: Charges may be incurred for carrier-related services.
MMS: Fees are applicable for sending and receiving multimedia messages.
EMAILS: Each email sent incurs a fee.
ADDRESS VALIDATION: Fees are charged for validating email addresses.
PREMIUM WORKFLOW TRIGGERS & ACTIONS: Fees are applicable for utilising premium workflow triggers (such as 'Inbound Webhook') and actions (such as Google Sheet, Slack, Custom Outbound webhooks, Date/Time Formatter, Number Formatter)
AI IMAGE GENERATION: Charges are incurred for generating AI images.
WORKFLOW AI ACTION (CHATGPT): Fees apply for using the Workflow AI Action feature.
CONVERSATION AI: Usage fees are charged for utilising Conversation AI services.
USAGE FEES FOR PHONE & SMS SERVICES
Our software provides you with 2-way SMS as well as the ability to send & receive phone calls directly within the CRM. This integration with Twilio, a leading communication provider, offers functionalities like call recording and 'Missed-call-text back', enhancing your team's efficiency. Below are the rates for various services:
For detailed rates per country, visit Twilio's website. We add a 10% processing fee on top of Twilio's rates for services like SMS and call handling, phone number validations, and call recording.
PHONE NUMBER VALIDATION - CARRIER LOOKUP - FEES
Activate phone number validation to ensure message delivery to valid numbers only, charged at £0.005/validation.
PHONE NUMBER FEES
A2P10DLC REQUIREMENTS FOR USA CUSTOMERS
For businesses operating in the USA, additional fees apply for A2P 10DLC registration, campaign fees, and verification.
EMAIL MARKETING FEES
Email sending is charged at £0.00135 per email, and email address validation is charged at £0.0050 per validation.
CONTACT LIST PREPARATION & IMPORT SERVICE
We offer a service to prepare and import your contact list into the CRM, charged at 50p per contact record. This includes consolidating files, formatting data, validating records, and more.
If you're interested in the 'Contact List Preparation & Import Service', please reach out to our sales team for assistance.
For the full list of services and detailed fees, please visit our website.
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